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Cancellation Policy
Terms

Welcome to the KM12 Sports Cancellation Policy page. Here, we outline our policies regarding session durations, weather-related cancellations, and our commitment to fairness and transparency. Our goal is to ensure that all clients have a clear understanding of how cancellations are handled to maintain a smooth and effective training experience.

Session Details

Each training session with KM12 Sports is designed to last for 1 hour. However, to ensure that each athlete receives comprehensive coaching and feedback, you can expect to be at the facility for approximately 1.5 hours in total.

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Weather-Related Cancellations

At KM12 Sports, the safety and satisfaction of our clients are paramount. Weather can sometimes impact our training sessions, and we have established a clear policy to handle such situations:

- If bad weather occurs 45 minutes into the session, the client will be charged for the full session.
- If bad weather occurs 15 minutes into the session, the client will not be charged.
- Decision-making: The determination of whether a session is chargeable due to weather conditions will be at the discretion of KM12 Sports.

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Fairness and Transparency

We are committed to providing a fair and transparent policy to ensure that our clients are treated equitably. This policy is designed to minimize inconvenience and ensure that our clients receive the best possible training experience, even when weather conditions are unpredictable.

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Contact Us

For any questions or concerns regarding our cancellation policy, please do not hesitate to reach out to us. We are here to ensure that your experience with KM12 Sports is both positive and productive.

Contact Information:
- Phone: (716) 264-3985
- Email: km12impactsports@gmail.com

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